FlightStats, Inc. has released a list of the best and worst airline carriers. The list is based on a number of factors, including cancelled flights, delays, customer service issues, and more. Last year Delta came out on top with the overall best score. Lets take a look at how the airlines shaped up in 2013.
How Does the Airline Scorecard Work?
The airline scorecard tracked more than 8 million trips last year, and examined a number of criteria, which were put together to create both an overall score and a score in each category. The scorecard included factors like:
- On-Time Arrivals
- Cancelled Flights
- Extreme Delays
- Bumped Passengers
- Mishandled Bags
- 2-Hour Tarmac Delays
You can see the full scorecard results below.
According to Yahoo! Finance News, delays were up, and more flights were canceled in 2013 than in 2012, even though airlines again reduced the number of flights crowding airports. About 78% of flights on US airlines arrived on-time last year, down from 80% in 2012.
The overall process by which the scorecard was made can be viewed more in depth on the FlightStats site.
So what airline will you choose to go with? None of the airline carriers are perfect, so it all depends on what you are willing to put up with. If you prefer one airline over another, tell us why in the comments below!